Product  ·  Early Access Limited cohort

Conversational Intelligence,
Built for Your Audience

A RAG-powered chatbot scoped entirely to your content — not the open web. It answers accurately, suppresses uncertainty, and routes anything it can't handle to the right human path. Works in any language your visitors speak.

01

Ingest

Crawls your CMS, website, PDFs, and policy docs. Scheduled refresh keeps it current.

02

Index

Chunks and embeds content into a RAG vector index scoped to your org only.

03

Guard

Set topic boundaries, confidence thresholds, and escalation triggers.

04

Deploy

One JS snippet. Your colors, your logo. No infrastructure to manage.

Platform Capabilities

Content Ingestion

Connects to where your content already lives. No migration required for standard pages.

  • CMS connectors: WordPress, Drupal, Contentful, SharePoint
  • Recursive web crawler with configurable depth
  • Document upload: PDFs, policies, handbooks, FAQs
  • Scheduled re-crawl with diff-aware re-indexing
  • Custom feed integration via sitemap or API
  • Content change detection and auto-refresh

Indexing your content

AI
Crawled 847 pages — 12 PDFs, 835 HTML pages indexed. Next refresh in 24h.
U
Can you include our SharePoint policy library?
AI
Yes — connect via SharePoint connector and specify the document library path. It will be included on the next index cycle.

Multilingual by Default

Your website can be in English, Spanish, or any language — and your visitors can ask in whatever language they prefer. No configuration needed.

  • Indexes content in any language — no translation layer needed
  • Understands queries in English, Spanish, French, and 50+ languages
  • Responds in the visitor's language, regardless of source content language
  • Works out of the box on deployment — no separate language setup

Multilingual example

U
¿Cómo renuevo mi licencia de negocio?
AI
Puede renovar su licencia de negocio en línea hasta 30 días antes de su vencimiento. Necesitará su número de licencia y un método de pago válido.

Renovar en línea →

Guardrails & Query Routing

Set the rules for what the chatbot answers, how confidently, and what happens when it shouldn't respond.

  • Topic scoping — restrict to defined subject areas
  • Confidence thresholds — suppress uncertain answers
  • Out-of-scope detection with graceful deflection
  • Sensitive query routing — legal, medical, HR topics
  • Custom escalation paths per topic or detected intent
  • Fallback message customization per audience segment

Guardrail in action

U
What's the best pizza place near City Hall?
AI
Restaurant recommendations are outside what I cover — I'm scoped to city services. For permits, trash pickup, or payments, I'm happy to help!

Browse city services →

Embedded Chatbot Interface

One JS snippet. Your colors, your logo, your copy. ARIA-accessible and mobile-first. Works on any CMS or static site.

  • Single <script> tag embed — no build step
  • Fully themeable: colors, fonts, avatar, copy
  • ARIA-accessible, keyboard navigable
  • Mobile-first responsive layout
  • Conversation history within session

City Services Assistant

AI
Hello! I can help you with permits, trash pickup, and city services. What can I help you with today?
U
How do I renew my business license?
AI
Licenses can be renewed online up to 30 days before expiration. You'll need your license number and a valid payment method.

Renew online →

Query Disposition

Every query has a defined outcome. The chatbot never leaves a user without a next step.

Query received

├── High confidence → Direct answer
├── Partial match → Best answer + nudge
└── No match → Escalate
├──Intake / contact form
├──Phone + hours
└──Live chat handoff

Escalation path

U
I never received my permit approval and it's been 6 weeks.
AI
I can't look up individual permit status, but I can connect you directly to the permits office.

Call Permits → Submit inquiry →

Built For

Public Sector

Accurate service lookups, permit routing, and multi-department escalation. Guardrails prevent misinformation on sensitive programs.

Citizen services Permit routing Multi-dept escalation

K–12 Schools

Route enrollment, lunch programs, and events automatically by department. FERPA-aware escalation for sensitive student queries.

Enrollment Topic routing FERPA-aware

Higher Education

Multi-audience support — prospects, students, alumni — each with their own escalation path and audience-specific tone.

Admissions Financial aid Course registration

Small Business

Answer product questions, handle bookings, and cover FAQs 24/7 — with full conversation context passed on human handoff.

Pricing & hours Booking routing 24/7 coverage

The Intelligence Layer

Every conversation is a data point. The backend turns chat logs into structured insight you can act on.

FAQ Generator

The most common questions — including ones your site never answered — become draft FAQ entries ready to publish.

Content Gap Analysis

Queries that escalated map directly to missing pages. Prioritize content improvements with evidence, not guesswork.

Conversation Analytics

Deflection rate, escalation rate, topic distribution, and satisfaction trends — delivered weekly.