Product
Conversational Intelligence,
Built for Your Audience
A RAG-powered chatbot that learns your content, respects your guardrails, and knows exactly when to hand off to a human.
The Problem
Generic chatbots hallucinate. They answer questions they shouldn't, fail the ones they should handle, and leave users without a clear next step when things go wrong.
Public agencies, schools, universities, and small businesses face a higher bar. Accuracy is not optional. Escalation paths are not a nice-to-have. Every unanswered question is a missed constituent, student, or customer.
Your constituents, students, and customers deserve better.
How It Works
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Ingest
Connect your CMS or point to your website URL. The crawler recursively indexes your pages, PDFs, policy documents, and handbooks. Scheduled refresh keeps the index current as your content changes.
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Index
Content is chunked and embedded into a RAG vector index scoped entirely to your organization. Diff-aware re-indexing ensures only changed pages are re-processed on each refresh cycle.
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Guard
Define topic boundaries, confidence thresholds, and escalation triggers. The chatbot stays in scope, suppresses low-confidence responses, and routes sensitive queries to the appropriate human path.
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Deploy
Embed on any site with a single JS snippet. Configure colors, logo, and copy to match your brand. No infrastructure to manage. Works on any CMS, framework, or static site.
Query Disposition
Every query has a defined outcome. The chatbot never leaves a user without a next step.
Query received
Platform Capabilities
01 — Ingest
Content Ingestion
Connects to where your content already lives. No migration required for standard pages.
- CMS connectors: WordPress, Drupal, Contentful, SharePoint
- Recursive web crawler with configurable depth
- Document upload: PDFs, policies, handbooks, FAQs
- Scheduled re-crawl with diff-aware re-indexing
- Custom feed integration via sitemap or API
- Content change detection and auto-refresh
03 — Guard
Guardrails & Query Routing
Set the rules for what the chatbot answers, how confidently, and what happens when it shouldn't respond.
- Topic scoping — restrict to defined subject areas
- Confidence thresholds — suppress uncertain answers
- Out-of-scope detection with graceful deflection
- Sensitive query routing — legal, medical, HR topics
- Custom escalation paths per topic or detected intent
- Fallback message customization per audience segment
04 — Deploy
Embedded Chatbot Interface
One JS snippet. Your colors, your logo, your copy. ARIA-accessible and mobile-first.
Renew online →
Built For
Segment
Public Sector
Citizens expect accurate information about services, permits, benefits, and programs. Guardrails prevent misinformation. Escalation paths connect constituents to the right department when the chatbot cannot help.
- Citizen service lookup and FAQ resolution
- Permit and application status routing
- Multi-department escalation paths
Segment
K–12 Schools
Parents, students, and staff ask hundreds of repetitive questions about enrollment, schedules, lunch programs, and events. Route automatically by topic — attendance to the office, lunch payments to food services, events to the front desk.
- Enrollment, calendars, and event information
- Automatic topic routing by department
- FERPA-aware escalation handling
Segment
Higher Education
Prospective students, current students, and alumni each have different needs. Admissions, financial aid, advising, and course registration — each with their own escalation path and audience-specific tone.
- Multi-audience: prospects, students, alumni
- Admissions, financial aid, and advising flows
- Course registration and catalog support
Segment
Small Business
Answer product questions, share pricing, take bookings, and handle FAQs — 24 hours a day, without adding headcount. When the chatbot reaches its limit, hand off to a human with full conversation context.
- Product, pricing, and hours information
- Booking and appointment routing
- 24/7 coverage with seamless human handoff
The Intelligence Layer
Every conversation is a data point. The backend turns chat logs into structured insight you can act on.
FAQ Generator
The most common questions — including ones your site never answered — become draft FAQ entries ready for review and publish. Your help content writes itself.
Content Gap Analysis
Queries that escalated or went unanswered map directly to missing or unclear pages on your site. Prioritize content improvements with evidence, not guesswork.
Conversation Analytics
Deflection rate, escalation rate, topic distribution, and satisfaction trends — delivered weekly with no dashboard login required.
RAG-powered conversational intelligence for public-facing websites. Scoped to your content. Guardrailed for your audience.
We are onboarding a limited cohort of early access organizations — public sector agencies, school districts, higher education institutions, and small businesses ready to pilot AI-assisted constituent engagement.